Privacy Policy of Tservers4 Web Hosting Solution

Introduction

Tservers4 Web Hosting Solution have created this privacy statement in order to demonstrate our commitment to you, our customers, through transparent, easy-to-understand information regarding our data practices. You will understand what we collect, why we collect it and what we do with it. This policy applies to all Tservers4 solutions i.e. website hosting, mobile apps, other services or technologies (we will collectively refer to these as “Services”). Tservers4 aims at ensuring the highest level of data privacy when offering its varieties of web hosting products and services to its customers and subscribers globally (“Subscribers“) (collectively, “You”, or “Users“). The data privacy and security of our Users is of utmost importance to us and so we are so keen at protecting the data you share with us when you signup to any of our web hosting services.

This privacy policy covers how we process subscribers information (“Personal Data“) collected on our Site (“website and the mobile app”), our services (“Service”), forums and our mobile application (“Platform“). It is Tservers4 Hosting Solution policy to respect your privacy regarding any information you supply us on our hosting registration form while operating our website or app. This Privacy Policy applies to https://tservers4.com (hereinafter, “us”, “we”, or “https://tservers4.com”). Except as described in this privacy policy, we will not disclose personal data (information) to others or third party without your authorization for any reason.

This Privacy Policy, together with the Terms and conditions seen on our Website and mobile app, set forth the general rules and policies governing your use of our web services including web hosting, domain registration or others. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions whatsoever. For any questions regarding this Policy or any requests regarding the use of personal data, please contact us at admin@tservers4.com

General Data Processing Principles.

Tservers4 shall process all Personal Data adhering to the general data processing principles:

  • lawfully, legitimately and in a credible manner in relation to the data subject of its use;
  • collect and store Personal Data only for specified, explicit and clear purposes keeping records of its users and not further processed in a manner that is incompatible with those purposes;
  • ensure that Personal Data is sufficient, relevant and limited to what is necessary for relation to the purposes for which they are processed;
  • ensure that Personal Data is correct and kept up to date;
  • ensure that Personal Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
  • ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

All and any information stored on Tservers4 Web Hosting Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only for internal administrative purpose.

Information Users Provide to Us.

  1. Account Signup Information. When you sign up to Tservers4 Hosting Service, we require you to provide basic information such as your first and last name, contact details, company name, phone, address, state, city, country, payment currency choice, payment gateway choice, etc. as well as your client area username and password of your choice for accessing your account with Tservers4. Such information is required when you are applying for a registration of domain name, web hosting package. In some particular cases we ask you to provide more information like government issued id card i.e. national id, driver license if need warrant it or if we suspect inconsistent or irregular users activities or information details not too legit especially from certain countries.
  2. Identity Verification: To comply with the rules set forth by the Internet Corporation for Assigned Names and Numbers (“ICANN“) before the registration of the new domain name.
  3. Login information. Customers input their login credentials i.e username & password and other details at time of registration to be able to access their account or client area on our billing system.
  4. Payment Information. To order and use features of the Tservers4 Web & Mobile App Platform (such as web-hosting, domain name registration), we may require you to provide certain financial information in order to facilitate the processing of payments. We use 3rd party secured (payment processor/gateway) services such as paystack, flutterwave or direct transfer to our corporate account, so we do not collect and store credit or debit card information. We receive information about the payment status from the payment gateway for us to provision the service subscribed for by our customers.
  5. .Chats/Messaging. When you communicate with Tservers4 (using general inquiries channel, Ticket or web chat or whatsapp chat), we collect information about your name and email address in the process for us to send transcribed conversation with our agent to the provided email for follow up conversation. Any other information you choose to provide or disclose represents your queries. We therefore respond to your request if you are a new customer or an existing customer having one issue or the other.
  6. Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience and comply with applicable legal requirements.
  7. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Tservers4 Web Hosting & Mobile app Platform.
  • Your consent, expressed when voluntarily submitting and filling your Personal Data details in sign-up forms, by e-mail, request or inquiries channels, etc.; and
  • Conclusion and performance of contractual arrangements and obligations between Tservers4 and the User;
  • Pursuance of legitimate interests of Tservers4, as Data Controller and manager of Tservers4 platform;
  • Compliance with a legal obligation to which Tservers4 is subject, including, but not limited to, ICANN rules: https://www.icann.org/resources/pages/udrp-rules-2015-03-11-en

How We Use Your Provided Information

Above all, We use, store and process information, including personal information, about you to provide you services, understand, improve, and develop the Tservers4 Platform, create and maintain a trusted and safer hosting environment and comply with our legal obligations in so many ways such as;

For the purposes of User identification using our web hosting services and domain name registration. Additionally, this information may be used to provide Users with support, letting them know about upcoming updates or improvements, providing information regarding changes of any Terms of Use (including changes to this Policy) as well as other important information. The collected data information are used for our security, customer integrity and also to have a proper understanding of who are customers are, to an extent have a proper KYC (know your customer).

To Register Domain. In certain jurisdictions or pursuant to the rules of the ICANN or certain registries, domain name registration information has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the domain name registration information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. The domain name registration information you provide is stored by Tservers4 and is made available to the public through WHOIS searches. Tservers4 acts only on the basis of ICANN rules and requirements. For more information see: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois and Nigeria NIRA general policy (https://nira.org.ng/pdf/NiRA_GENERAL_PRIVACY_POLICY.pdf) and domain name policy (https://nira.org.ng/wp-content/uploads/2022/06/NIRA-Domain-Names-Policy.pdf).

To Notify Customer About Billing & Payment. Tservers4 Web hosting may contact you on monthly, bi-annually or yearly basis with important information regarding our Hosting Services, or your use thereof. For example, we may send you invoice payment email, or scheduled server maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your hosting plan; or notify you of certain update or changes in our Services. This kind of notification is so essential to our customers on active hosting with Tservers4. For this reason, no opt-out possibilities are given to avoid receiving such Service and Billing Messages unless you are no longer a User on Tservers4 Hosting service (which can be done by deactivating your Account).

To Create Aggregated Statistical Data, to Conduct Market Research and Analysis necessary for running out our business, to improve our services, we use aggregated and/or inferred non-personal information enabling us to evaluate our customers’ needs, sales and other trends of our activities.

To Stay Connected. We use information about data usage, devices, operating systems to diagnose problems with our servers, to administer our Platform, adopt decision when to retire SDK’s/OS versions, to identify characteristics of major users so that we may optimize our applications and services and make your browsing and purchasing experience more enjoyable.

To Offer Promo & Marketing. To provide more customized offers to our Users, we may send latest promos or news that we believe may be highly beneficial to our customers.

To contact our customers. In order to notify you regarding your Account, to troubleshoot problems with your Account, to resolve a dispute, to collect fees or expiring domain or hosting that requires payment, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and portal.

To get feedback/Reviews.We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services. We might use an external company i.e. https://www.websiteplanet.com/web-hosting/tservers4/ or https://www.whtop.com/review/tservers4.com or https://www.trustpilot.com/review/tservers4.com , to collect your feedback which means that we will share your name, email address and reference number for this purpose. To provide, operate and improve the Services. To enhance data security and to prevent fraud. To comply with applicable laws and regulations.

Tservers4 Web Hosting do not share collected information with any third party in any form. They are used for internal administrative purpose and for security control and mitigation strategy only.

Updating Your Information

After logging into your account on our site, you may update your account information or opt-out of receiving communications from us at any time you choose. Please recognize that, your personal information is necessary for provisioning your requested services, or for the operation of our systems, the collection, use and disclosure of personal information is required and you cannot opt-out or delete the information without terminating your services/products. It is until then your account is fully terminated from our system that everything about your hosting business information details may be lost and deleted completely.

Information Security

We use technology and security measures to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information on our web site forms, we encrypt the transmission of that information using Transport Layer Security (TLS) and Secured Socket Layer (SSL). We follow accepted industry standards to protect the personal information transferred to us, both during transmission and once we receive it. The security of your Personal Information is important to us. No method of transmission over the Internet, or method of information storage, is 100% secure. Therefore, we cannot guarantee its absolute security nevertheless. If you have any questions about the security of your personal information, you can contact us at admin@tservers4.com

Website Visitors

Tservers4 Hosting Solution also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://tservers4.com/blog posts. Tservers4 Hosting Solution does not discloses logged in user and commenter IP addresses under any circumstances to third party. They are simply used to enhance user experience, monitor and control certain level of security on our server and above all to understand who is using our site and what they are doing on our web hosting platform.

What Happens to Your Personal Information if You no longer use tservers4 service.

If your Tservers4 account is cancelled by you, all of your personal information is placed in “deactivated” status in our databases. Even though your account may be deactivated, that does not mean your personal information has been deleted from our databases totally. We will retain and use your personal information as necessary in order to meet our legal obligations and still further send you seasonal greetings and promotions to your email with us as the case may be. Not until you write to us that your details should be deleted that we are left with no choice than to finally wipe off your details from our system by then you will no longer receive any news or information or promo from us anymore.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Tservers4 Hosting Solution and does not cover the use of cookies by any advertisers.

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit through us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services provided by such host.

Aggregated Statistics

Tservers4 Hosting Solution may collect statistics about the behavior of visitors to its website. Tservers4 Hosting Solution may display this information publicly or provide it to others. However, Tservers4 Hosting Solution does not disclose your personally-identifying information to 3rd party but statistics may show users engagement, visits or activities on our website and mobile app. Such services are provided by Google Analytics embedded on our sites. We use a tool called “Google Analytics” to collect information about your interactions with the Tservers4 Platform (what pages you visit, such as the pages or content you view, or visits and other actions on the Tservers4 Platform. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.

Cookies

To enrich and perfect your online experience, Tservers4 Hosting Solution uses “Cookies”, similar technologies and services provided by others to display personalized content, and appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Tservers4 Hosting Solution uses cookies to help Tservers4 Hosting Solution identify and track visitors, their usage of https://tservers4.com and their website access preferences. Tservers4 Hosting Solution visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Tservers4 Hosting Solution’s websites, with the drawback that certain features of Tservers4 Hosting Solution’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Tservers4 Hosting Solution use of cookies.

E-commerce

Those who engage in transactions with Tservers4 Hosting Solution – by purchasing Tservers4 Hosting Solution’s services or products are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Tservers4 Hosting Solution collects such information only in so far as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Tservers4 Hosting Solution. Tservers4 Hosting Solution does not disclose personally-identifying information other than as described below to anyone. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, Tservers4 Hosting Solution may change its Privacy Policy from time to time and at Tservers4 Hosting Solution’s sole discretion only. Tservers4 Hosting Solution encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such changes.

You can contact us at admin@tservers4.com